Caring for you at home, because there is no place like home

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Your journey to care at home

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1: Speak to us

Whether you want to know more about home care or want general guidance or advice with no obligation, speak to our team of CQC registered experts.

Get in touch

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2: Arrange a free no obligation home visit

Your local CQC registered Firstpoint Homecare manager will visit you to discuss your needs and the type of care you are after.

Arrange visit

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3: There is no “one size fits all”

We will work with all relevant parties and create a person-centred home care package suited to you and your needs.

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Who are Firstpoint Homecare?

Fully regulated by the Care Quality Commission (CQC) we provide the support you need, in the comfort of your own home.  We understand that home is where people feel the happiest and provide care at home to adults of all ages, regardless of health or medical needs, you can live your way at home. We strongly believe that you or your loved ones should have full involvement in the care received and so our “no obligation” home visit is a great opportunity for you to not only get to know us, but for us to get to know you.  Whether you need a little bit of home help or regular live-in care, our tailored care plans work with you so that you can remain independent and happy in your own home. Because there really is no place like home.

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Our services

  • Home Help

    Personal care, from the comfort of your own home.

  • Respite Care

    Professional assistance to give carers a helping hand.

  • Live-in Care

    24/7 care service, from within your own home.

  • Complex Care

    Care and support for conditions requiring specialist knowledge.

  • Palliative Care

    Professionally delivered support for living with illness.

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We provide a CQC regulated service

The care you receive from Firstpoint Homecare is fully regulated by the Care Quality Commission (CQC).  Being regulated by the CQC ensures peace of mind for the people and their loved ones which we care for.  As an independent regulator of health and social care in England, the CQC monitor, inspect and regulate health and social care services to make sure they are providing people with safe, effective, compassionate and high-quality care, therefore reassuring you and your loved-ones when receiving care from Firstpoint Homecare.

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What our clients say

As you know I’ve been using Firstpoint for three months now enabling me to care for my husband who has Vascular Dementia at home and I thought it was time to say Thank You. Whenever I’ve needed to contact the office, whatever time of day or whatever day of the week/weekend I’ve been met with a “don’t worry” approach “we’ll get it sorted” and it has been. The Carers are amazing. I found it quite difficult to accept that I needed help but with Firstpoint I didn’t need to worry. The Carers turn up on time and are always happy and upbeat, how they do that I don’t know as my husband is quite difficult, but he is always treated with kindness, care, and dignity. They always take time to ask me how I am and listen with patience and understanding if I’m feeling a bit down or upset. I actually look forward to their visits now and I never thought I’d be saying that. Please pass on my thanks to everyone helping me to look after my very much loved husband.

Sue

On behalf of my mum June and myself, I just wanted to drop you a quick note with our thanks for everything you and Firstpoint have done for us and my Dad, David, over the last 3 months. We had no idea what to expect when my Dad returned home from the hospital on 25th March and we were thrown into the unknown, particularly my Mum, with regards to the care he needed. We didn’t need to worry, as from day 1 Carl was here, and along with Mandy, Anne and everyone else who came in even for the odd day (sorry I don’t know all their names) provided care that was beyond measure, and we are so very grateful. They were always so professional, friendly, and reliable, nothing was too much trouble; visiting 4 times a day with the same enthusiasm as if it was the first. It’s clear how much they put into their roles. I don’t want to say “job”, as it is so much more. I hope they got a sense of the man he was, fun and joking… and thankful. He was never a man to sit (or lie) still, always on the go and doing something so this time really was far from his normal. I was there on a couple of occasions when he told Carl, “Great job you’re doing” and as you know, his speech wasn’t very good but when determined to say something, he made sure he did. Thanks again to you and your team, we wouldn’t hesitate to recommend you.

Lynne

I am visiting Nan today and just wanted to let you both know that I am going abroad on holiday. I will keep an eye on the carers app while I’m away, I know you will look after her as you are all so kind to her. Thanks as always for your support and care, it really does alleviate some of my worry to know I can go away as shes got such good and kind carers.

Anita

It’s almost 10 years since First Point began providing weekday visits by carers for my wife. Neither she nor I would still be using the Company’s services if unhappy with their services. However, we have always been more than happy to remain with them as although carers inevitably change from time to time, my wife has found every one of her carers to be professional, punctual, very friendly & never appearing to be in a rush to finish. My wife looks forward to their visits, her chats with them & the fact she is always treated with respect & as an independent person able to make her own decisions e.g. decide what clothing she wants to wear etc. For my part, I greatly appreciate & value them pointing out the slightest new or unusual blemish, spot or anything else out of the ordinary noticed while caring for my wife, so we can discuss & decide on whether any treatment or investigation is necessary. My wife views each of her carers as a valued friend & I have total confidence & trust in their ability to safely care for my wife.”

Richard

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FAQs

Who are we?

We are a home care provider, devoted to providing high-quality care for adults in their own homes. We have been providing care in the comfort of people’s homes for 20 years, enabling our clients to maintain freedom and independence, surrounded by their home comfort and memories. Through our person centred planning of care, we work with our clients to offer customised, flexible and affordable care that meets their needs.

What are the benefits of Home Care?

When you choose care at home, it enables you to remain in the property you live in now with carers visiting you in your home when you need them. In order to ensure you get the support you need, we will work with you on a personalised care package as we believe that you should have a choice in the care you receive.

Is Home Care right for you?

If independence and remaining in your own home is important to you, then deciding to have home care as opposed to going into residential care will be the best option for you. Home care is extremely flexible and allows you to have as much or as little help as you feel you need.

Isn’t Home Care more expensive than residential care homes?

It is often interpreted that remaining in your own home is more expensive, when in fact this is not necessarily the case. With care at home, you decide the level of support and care you need – meaning that you only pay for the one-to-one care you receive, rather than paying a care home provider to fund care which is shared across many individuals and not optional.

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