We are here to help, get in touch

Our expert advisors, Sharon and Sarah, along with their fantastic teams, are on hand to help you with any questions or queries you may have.

Contact Decorative Swirl

We are only too familiar with the challenges faced by families, friends and loved ones when arranging care at home and navigating the NHS, Social Services and Continuing Healthcare. Sharon, Sarah and their teams are here to step in with their expert advice when you need it. Whether you want to arrange a home visit, need more information on our home care services, or would like general advice and guidance on funding, integrated care or hospital discharges, Firstpoint Homecare is here for you, contact us at the numbers below or fill in our contact form. Having helped hundreds of families over many years, we are confident in our compassionate and kind carers, and providing you and your loved ones with the support you need.

Speak to our team


Decorative Swirl


Office 1.03
Darlington Business Central
2 Union Square
Central Park

Registered Manager:
Anne Hurwood


29/30 Thrales End Farm
Thrales End Lane

Registered Manager:
Sharon Williams

Care Quality Commission Reports


logo-care-quality-commission                    logo-care-quality-commission

Darlington                    Harpenden

Rating: Good                                        Rating: Good

Rated on 2023-11-23                           Rated on: 2021-05-22

Read report                                          Read report


If you require any information, please free free to call your local branch or email info@firstpointhomecare.com


We actively encourage feedback from our clients and other healthcare professionals – both positive and negative – so that we can continuously improve and ensure that we are consistently providing high-quality care.

If you have a compliment or a concern, please get in touch.

We love to hear your wonderful feedback, so please send your compliments to the email below or give us a call at your local branch: feedback@firstpointhomecare.com

We take all complaints and concerns very seriously and aim to settle each one promptly and to your satisfaction. If you would like to make a complaint, please contact us on the details below.

By email: complaints@firstpointhomecare.com

Find our Complaints Policy here

By phone: 0121 633 6188

Further Information

We aim to resolve all concerns to your full satisfaction, however if you are not fully satisfied with the outcome you may refer your concerns to the Local Government Ombudsman and ask for the concern to be independently reviewed. Details below:

• LGO: Tel: 0300 061 0614 – Website: http://www.lgo.org.uk/
• Care Quality Commission – Citygate Gallowgate, Newcastle upon Tyne, NE1 4PA. Tel: 03000 616161 – Website: http://www.cqc.org.uk/


Whistleblowing is the disclosure of information which relates to suspected wrongdoing or dangers at work. This may include:

• criminal activity;
• failure to comply with any legal obligation;
• miscarriages of justice;
• danger to health and safety;
• the deliberate concealment of any of the above matters.

Should you wish to submit a genuine whistleblowing concern, this can be sent confidentially to the whistleblowing@firstpointhomecare.com email box where it will be dealt with in line with company policy.

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Contact Form

We will never share your data with other companies; See our privacy policy for more information

Decorative Swirl