Our expert advisors, Sharon and Anne, along with their fantastic teams, are on hand to help you with any questions or queries you may have.
We are only too familiar with the challenges faced by families, friends and loved ones when arranging care at home and navigating the NHS, Social Services and Continuing Healthcare. Sharon, Anne and their teams are here to step in with their expert advice when you need it. Whether you want to arrange a home visit, need more information on our home care services, or would like general advice and guidance on funding, integrated care or hospital discharges, Firstpoint Homecare is here for you, contact us using the numbers or email addresses below. Having helped hundreds of families over many years, we are confident in our compassionate and kind carers, and providing you and your loved ones with the support you need.
Rating: Good Rating: Good
Rated on 2023-11-23 Rated on: 2021-05-22
Information
If you require any information, please feel free to call your local branch or email info@firstpointhomecare.com
Feedback
We actively encourage feedback from our clients and other healthcare professionals – both positive and negative – so that we can continuously improve and ensure that we are consistently providing high-quality care.
If you have a compliment or a concern, please get in touch.
We love to hear your wonderful feedback, so please send your compliments to the email below or give us a call at your local branch: feedback@firstpointhomecare.com
We take all complaints and concerns very seriously and aim to settle each one promptly and to your satisfaction. If you would like to make a complaint, please contact us on the details below.
By email: complaints@firstpointhomecare.com
Find our Complaints Policy here
By phone: 0121 633 6188
Further Information
We aim to resolve all concerns to your full satisfaction, however if you are not fully satisfied with the outcome you may refer your concerns to the Local Government Ombudsman and ask for the concern to be independently reviewed. Details below:
• LGO: Tel: 0300 061 0614 – Website: http://www.lgo.org.uk/
• Care Quality Commission – Citygate Gallowgate, Newcastle upon Tyne, NE1 4PA. Tel: 03000 616161 – Website: http://www.cqc.org.uk/
Whistleblowing
Whistleblowing is the disclosure of information which relates to suspected wrongdoing or dangers at work. This may include:
• criminal activity;
• failure to comply with any legal obligation;
• miscarriages of justice;
• danger to health and safety;
• the deliberate concealment of any of the above matters.
Should you wish to submit a genuine whistleblowing concern, this can be sent confidentially to the whistleblowing@firstpointhomecare.com email box where it will be dealt with in line with company policy.