Get in touch

Information

If you require any information, please free free to call your local branch or email info@firstpointhomecare.com

Feedback

We actively encourage feedback from our clients and other healthcare professionals – both positive and negative – so that we can continuously improve and ensure that we are consistently providing high-quality care.

If you have a compliment or a concern, please get in touch.

We love to hear your wonderful feedback, so please send your compliments to the email below or give us a call at your local branch: feedback@firstpointhomecare.com

We take all complaints and concerns very seriously and aim to settle each one promptly and to your satisfaction. If you would like to make a complaint, please contact us on the details below.

By email: complaints@firstpointhomecare.com

Find our Complaints Policy here

By phone: 0121 633 6188

Further Information

We aim to resolve all concerns to your full satisfaction, however if you are not fully satisfied with the outcome you may refer your concerns to the Local Government Ombudsman and ask for the concern to be independently reviewed. Details below:

• LGO: Tel: 0300 061 0614 – Website: http://www.lgo.org.uk/
• Care Quality Commission – Citygate Gallowgate, Newcastle upon Tyne, NE1 4PA. Tel: 03000 616161 – Website: http://www.cqc.org.uk/

Whistleblowing

Whistleblowing is the disclosure of information which relates to suspected wrongdoing or dangers at work. This may include:

• criminal activity;
• failure to comply with any legal obligation;
• miscarriages of justice;
• danger to health and safety;
• the deliberate concealment of any of the above matters.

Should you wish to submit a genuine whistleblowing concern, this can be sent confidentially to the whistleblowing@firstpointhomecare.com email box where it will be dealt with in line with company policy.