FAQs Decorative Swirl

Who are we?

We are a home care provider, devoted to providing high-quality care for adults in their own homes. We have been providing care in the comfort of people’s homes for 20 years, enabling our clients to maintain freedom and independence, surrounded by their home comfort and memories. Through our person centred planning of care, we work with our clients to offer customised, flexible and affordable care that meets their needs.


What are the benefits of Home Care?

When you choose care at home, it enables you to remain in the property you live in now with carers visiting you in your home when you need them. In order to ensure you get the support you need, we will work with you on a personalised care package as we believe that you should have a choice in the care you receive.

Is Home Care right for me?

If independence and remaining in your own home is important to you, then deciding to have home care as opposed to going into residential care will be the best option for you. Home care is extremely flexible and allows you to have as much or as little help as you feel you need.

What types of care do you offer?
Isn’t Home Care more expensive than residential care homes?

It is often interpreted that remaining in your own home is more expensive, when in fact this is not usually the case. With home care, you decide the level of support and care you need – meaning that you only pay for the one-to-one care you receive, rather than paying a care home provider to fund care which is shared across many individuals and not optional.


How do I become a carer for Firstpoint Homecare?

We are always happy to hear from new candidates. You can either contact your local branch and speak to them, register with us, or look at the jobs we have on our website and if any are suitable for you then apply. If you don’t see any jobs that you think are suited to you, please do still contact us or register.

Do I have to work set hours and days?

Working as a care worker for us here at Firstpoint Homecare is completely flexible. Providing stability and flexibility for our staff is important to us and so we are able to provide you with shifts when and where you want them – you are in control of how much you work and when!

Do you provide training?

Yes we have mandatory training that you must complete before you can start any shifts and we also provide on-going training to you.

What documents do I need to present you with?
  • GDPR consent
  • Completed on-line application form
  • Evidence of identity
  • Evidence Eligibility to work in the UK
  • Enhanced DBS
  • Satisfactory references
  • Bank details
  • Payroll details
What is the difference between a Healthcare Assistant and Care Assistant?

Becoming a Care Assistant or Healthcare Assistant is an extremely important and rewarding job. Often when looking for roles, both the terms Healthcare Assistant (HCA) and Care Assistant are used, but knowing the difference between the two can be helpful when job hunting. The terms are commonly used by people to describe the same role, and although there is nothing wrong with this, since the nature of the roles are similar and overlap, it’s good to be able to differentiate.

Healthcare Assistant
A healthcare assistant is often associated with a role within hospitals, GP surgeries and NHS Trusts. Healthcare assistants support clinical staff in the provision of treatment, preventative care, health promotion and patient education.

Care Assistant
Care assistant is a term more commonly associated to community, care homes or home care settings. A care assistant’s role commonly includes helping clients with their immediate needs such as maintaining hygiene, dressing washing and day-to-day tasks.

If you are looking for a care assistant role, please register your interest with us and we will be in-touch with you to discuss the role further.

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