With over 25 years’ experience, Firstpoint Homecare is a highly respected provider of care at home and live-in care services. Our Operations Director has been supporting individuals and families to find the right care solutions for over two decades, bringing deep sector knowledge and hands-on experience to every service we deliver.
As a business, we provide in excess of 20,000 hours of care every week, supporting people to live safely, independently, and with dignity in their own homes. Despite our scale, we remain firmly committed to a personal, relationship-led approach, ensuring continuity of care and familiar faces for every client.
Firstpoint Homecare is a wholly owned subsidiary of Servoca Plc, a long-established UK group operating across specialist healthcare and education services, providing strong governance and long-term stability.
The Homecare Association defines home care as a social, personal care, nursing or domestic service that is usually delivered in the service user’s home. It is estimated that nearly 1 million people receive care in the home every year in the UK. Care at home can be beneficial to both clients and their families with some of the advantages include:
We are regulated by the Care Quality Commission (CQC), an independent body that regulates all health and social care services in England, whether they are provided by the NHS, local authorities, private companies or voluntary organisations. They ensure health and social care services provide people with safe, effective, compassionate, high-quality care and encourage care services to improve.
Firstpoint Homecare provides all staff with a robust training programme, this ensures that our carers can provide you and your loved ones the highest quality of care. You will only ever receive care from carers and nurses that are equipped with the skills to support you. Our carers are selected if they possess the appropriate skills, empathy and compassion to deliver the highest standard of care. Once the carer has been recruited we continually observe their performance through regular client feedback and spot checks. This observation ensures all training is being followed and clients are happy with the care they are receiving.
This enables us to employ competent, caring, well trained individuals who are responsive to the individual needs of the clients and their families.
Clients and loved ones can be assured they are in safe hands.
We recognise, acknowledge and reward our care staff for excellent performance and best practice.
We offer a service led by highly experienced and competent managers, who use their professional expertise to assess, plan and supervise all aspects of care provided to our clients.
Our dedicated recruitment team also ensures that all of our carers go through a rigorous vetting process which includes:
We understand that it can be overwhelming for both our clients and their families when considering care at home. Through our person-centred planning of care, we work with our clients to offer customised, flexible and affordable care that meets their needs.
Our services include:
