About

Firstpoint Homecare

Matching individual requirements and skills, with relevant and meaningful roles in the caregiving industry. We help caregivers gain the expertise and knowledge required for professional and personal advancement.

Who we are

Firstpoint Homecare is a wholly owned subsidiary of Servoca Group. Our parent company operates in a number of specialist recruitment markets including healthcare and education. With years of experience in the domiciliary and complex care sector, Firstpoint Homecare is a highly respected provider of care at home.

Every month our highly competent members of staff provide 20,000 hours of care to our clients who include local authorities, the private sector and the NHS.

We are also registered and regulated by the Care Quality Commission (CQC)

See what our clients think

What we do

We understand that it can be overwhelming for both our clients and their families when considering care at home. Through our person centered planning of care, we work with our clients to offer customised, flexible and affordable care that meets their needs.

Our service include:

  • Complex Care
  • Clinical Interventions
  • Home Care
  • Live-in Care
  • Palliative Care
  • Respite Care

What sets us apart?

We believe our local friendly service, robust training programme and high retention rate of our team members is what sets us apart from other care providers.

We offer a service led by highly experienced and competent Managers, who use their professional expertise to assess, plan and supervise all aspects of care provided to our clients.

Our dedicated recruitment team also ensures that all of our carers go through a rigorous vetting process which includes:

  • Face to face interviews
  • Reference checks
  • Fully enhanced DBS (formerly known as CRB) with barred list checks
  • In-depth mandatory training course which includes both theory and practical elements to ensure competence, humility and respect.

Why have care at home?

United Kingdom Homecare Association Ltd (UKHCA) defines home care as a social, personal care, nursing or domestic service that is usually delivered in the service user's home. It is estimated that over half a million people receive care in the home every year, with that number set to top 1 million in the not too distant future. Care at home can be beneficial to both clients and their families Some of the advantages include:

  • Enabling clients to receive personalised care and attention they need so they can stay safe and well
  • Allowing clients to stay in familiar surroundings where they are happy and comfortable
  • Giving the clients family peace of mind that their loved ones are looked after and in good hands
  • Facilitating more cost effective care than clients would receive in residential care
  • Enabling clients to maintain maximum independence but still aid them where assistance is needed
  • Giving the client companionship and conversation to avoid loneliness and depression

How we select our carers

Our carers are selected if they possess the appropriate skills, empathy and compassion to deliver the highest standard of care. Once the carer has been recruited we continually observe their performance through regular client feedback and spot checks. We ensure all training is being followed and clients are happy with the care they are receiving.

This enables us to employ competent, caring, well trained individuals who are very responsive to the individual needs of the clients and their families.

Clients and family members can be assured they are in safe hands.

We recognise, acknowledge and reward our care staff for excellent performance and best practice, along with going above and beyond for our clients.