Find Us

Darlington

Unit 2A, Enterprise House
Valley Street
Darlington
DL1 1GY

Diane Scholes


Good

Rated on: 2018-08-01

Harpenden

29/30 Thrales End Farm
Thrales End Lane
Herts
AL5 3NS

Sharon Williams


Good

Rated on: 2021-05-22


Chelmsford

Waterhouse Business Centre
68 Cromar Way
Essex
CM1 2QE

Michelle Wellspring


Not yet inspected

Leeds

4th Floor, St. Andrew House
The Headrow
Leeds
LS1 5JW

Michelle Wellspring


Not yet inspected



Feedback

We actively encourage feedback from our clients and other healthcare professionals – both positive and negative – so that we can continuously improve and ensure that we are consistently providing high-quality care.

If you have a compliment or a concern, please get in touch.

We love to hear your wonderful feedback, so please send your compliments to the email below or give us a call at your local branch: feedback@firstpointhomecare.com



We take all complaints and concerns very seriously and aim to settle each one promptly and to your satisfaction. If you would like to make a complaint, please contact us on the details below.

By email: complaints@firstpointhomecare.com

Find our Complaints Policy here

By phone: 0121 633 6188

Futher Information

We aim to resolve all concerns to your full satisfaction, however if you are not fully satisfied with the outcome you may refer your concerns to the Local Government Ombudsman and ask for the concern to be independently reviewed. Details below:

Whistleblowing

Whistleblowing is the disclosure of information which relates to suspected wrongdoing or dangers at work. This may include:

  • criminal activity;
  • failure to comply with any legal obligation;
  • miscarriages of justice;
  • danger to health and safety;
  • the deliberate concealment of any of the above matters.

Should you wish to submit a genuine whistleblowing concern, this can be sent confidentially to the whistleblowing@firstpointhomecare.com email box where it will be dealt with in line with company policy.


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